Shipping policy

Thank you for choosing Fresh Goods Market! We appreciate your business and want to ensure you have the best shopping experience possible. Please take a moment to review our shipping policy below:

Order Processing:

  • Orders will be prepared for shipment within 1-3 business days after payment is received. Our dedicated team works diligently to ensure your order is carefully inspected, packaged, and ready for transit.

Shipping Times:

  • Shipping times typically range between 7-15 business days. While we strive to deliver your order promptly, please be aware that unforeseen circumstances, such as extreme weather conditions or holiday periods, may affect delivery times. Rest assured, we are committed to keeping you informed of any potential delays.

International Shipping:

  • For deliveries to countries outside North America, please be advised that delivery times may vary based on the destination country and its customs department. We appreciate your patience and understanding as we work to ensure your order reaches you as quickly as possible.

Taxes and Duties:

  • Please note that taxes and duties may be charged by the customs department of your country upon arrival of your order. These fees are the responsibility of the customer. We recommend familiarizing yourself with your country's customs regulations to understand any potential charges that may apply to your purchase.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your delivery in real time. If you have any questions about the status of your order, our customer support team is here to assist you.

Shipping Partners:

  • We partner with trusted and reliable carriers to ensure your order is delivered safely and on time. Our shipping partners are selected based on their reputation for efficient and secure delivery services.

Lost or Damaged Shipments:

  • In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work closely with our shipping partners to investigate and resolve the issue promptly.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Returns Policy.

We value your business and are committed to providing you with the highest quality products and services. If you have any further questions or concerns about our shipping policy, please do not hesitate to contact us at [support@freshgoodsmarket.com].

Thank you for shopping with Fresh Good Market!