FAQs
1. How can I place an order?
You can easily place an order through our website by adding desired items to your cart and following the checkout process. If you encounter any difficulties, feel free to reach out to our customer support team for assistance.
2. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.
3. How long does shipping take?
Shipping times may vary depending on your location. We strive to process and ship orders within 1-3 business days. Once shipped, domestic (North America) orders typically arrive within 5-10 business days, while international orders may take 7-12 business days. Please note that these are estimates and actual delivery times may vary.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. We do offer free international shipping, and we provide different shipping methods as well.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your items to initiate a return. Please note that certain items may be ineligible for return due to hygiene or custom-made considerations. Refer to our Returns and Exchanges page for more information.
6. Can I track my order?
Absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this number to track the progress of your shipment.
7. How can I contact your customer support?
We're here to assist you! You can reach our customer support team by emailing support@freshgoodsmarket.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're dedicated to providing an exceptional shopping experience for you.