'Sweet Heart' Retro Aesthetic Charm

Shipping:

• Orders will be prepared for shipment within 1-3 business days.
• Shipping times typically take 7-15 business days.
• Delivery times to countries outside North America may take longer and vary based on the destination country and its customs department.
• Please note that taxes and duties may be charged by the customs department of your country upon arrival of your order. These fees are the responsibility of the customer.

Return:

• If you are not satisfied with your order, you can return it within 30 days for a refund.
• To be eligible for a refund, the product must be in its original condition and packaging.
• To initiate a return, please contact our customer service team with your order number and reason for return.
• Customers are responsible for return shipping costs, unless the product is defective or damaged.
• Refunds will be processed once the returned product has been received and inspected.
• Please note that taxes and duties paid on the original order will not be refunded.
• If you have any questions, feel free send a email to support@freshgoodsmarket.com.

We are committed to providing our customers with high-quality and innovative products. That's why we offer a 30-day money-back guarantee on all of our products.

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for a full refund.

We believe in the value of our products and are confident that you will love them too.

If you have any questions or concerns, our friendly customer service team at support@freshgoodsmarket.com is always available to assist you.

1. Avoid Direct Contact with Chemicals: Remove your pendant before engaging in activities that involve contact with harsh chemicals, such as cleaning products, perfumes, or hair sprays. These substances can potentially damage the finish and gemstones.

2. Store Separately: To prevent scratching and tangling, store your pendant separately from other jewelry items. Ideally, use a soft pouch or a lined jewelry box with individual compartments.

3. Gentle Cleaning: Periodically clean your pendant with a soft, lint-free cloth to remove any dust, oils, or residues. Avoid using abrasive materials or harsh cleaners, as they may damage delicate surfaces.

4. Avoid Moisture Exposure: Remove your pendant before showering, swimming, or participating in water-related activities. Water exposure can accelerate tarnishing, especially for pieces with metal components.

5. Avoid Extreme Temperatures: Pendants should not be exposed to extreme temperatures or sudden temperature changes. Avoid leaving them in direct sunlight or in a car on a hot day.

6. Inspect Regularly: Take a moment to inspect your pendant for any loose stones, clasps, or signs of wear. If you notice any issues, we recommend seeking professional repair services promptly.

7. Use Caution with Moving Parts: For pendants with moving parts (such as opening features), handle them with care. Avoid excessive force to prevent damage.

8. Seek Professional Care: If your pendant requires more than routine maintenance, consult a professional jeweler with experience in fine jewelry repair.

1. How can I place an order?

You can easily place an order through our website by adding desired items to your cart and following the checkout process. If you encounter any difficulties, feel free to reach out to our customer support team for assistance.

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.

3. How long does shipping take?

Shipping times may vary depending on your location. We strive to process and ship orders within 1-3 business days. Once shipped, domestic (North America) orders typically arrive within 7-12 business days, while international orders may take 10-15 business days. Please note that these are estimates and actual delivery times may vary.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. We do offer free international shipping, and we provide different shipping methods as well.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your items to initiate a return. Please note that certain items may be ineligible for return due to hygiene or custom-made considerations. Refer to our Returns and Exchanges page for more information.

6. Can I track my order?

Absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this number to track the progress of your shipment.

7. How can I contact your customer support?

We're here to assist you! You can reach our customer support team by emailing support@freshgoodsmarket.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

If you have any further questions or need additional assistance, please don't hesitate to reach out. We're dedicated to providing an exceptional shopping experience for you.